As the most expert communications’ resource in the Chicago area, Gregg Communications will design a unified communications system that is right for your company’s needs.
With more than 50 years of experience in the communications’ industry, the team at Gregg Communications has made a significant difference as communications’ experts for businesses across the United States and, more specifically, the Chicago area. We’re proud to work collaboratively with clients as their partner, strategically designing the best unified communications systems for their needs.
100% of our cloud projects are configured the way the customer envisioned. We supervise our projects from beginning to end – we don’t just “throw it over the fence” to the manufacturer as is common in the industry. From the purchase to implementation and beyond, we’re committed to you as your trusted advisor to ensure you’re utilizing your technology to the best of its capability, at a cost with which you feel comfortable.
By Focusing on the Fundamentals, Gregg Grows With You
At Gregg, we offer clients the opportunity to experience excellence from experts. We call these fundamentals our E3 Approach.
This approach is successful because our expertise in on-premise, Cloud and hybrid unified communications systems allows us to offer a breadth of wisdom not found in most Cloud companies. 99% of our Cloud contracts renew after the initial term. Our Gregg process as an “unbiased” trusted advisor results in the selection of the right solution for your business!
Any service we offer is designed with these fundamental principles in mind:
1. Develop unrivaled expertise across all facets of the technology
2. Learn your inner workings to determine the most cost-effective solutions for your specific needs
3. Customize each solution so you achieve maximum performance and lifespan
4. Maintain a pulse on industry changes to provide you with well-timed recommendations
The Gregg Customer Experience = White Glove Service
Through our everyday approach to supporting Cloud phone systems and our continual study of what leads to client success and satisfaction, we can confidently say our “white glove service” provides clients with the absolute best in support, advocacy and facilitation. We do everything in our power to ensure that adopting a new phone system is smooth and easy for your team.
Here’s what our white glove service includes:
· Engagement: We participate in all of your calls and interactions with the provider
· Expertise: Our technical team has thorough knowledge of the products we offer
· Training: We train the end user directly to ensure that every team member comprehends and performs best practices
· Advocacy: We make sure you get every last ounce of performance and the full value of the product you purchased
What Makes Gregg Communications Customer Support So Effective?
At Gregg Communications, we don’t just prioritize the initial customer experience. Our ongoing customer support is unrivaled. We’re proud to boast:
· 99% Cloud client retention rate
· 75+ Clients were unhappy with their last vendor’s service and came to us for support
· 93.21 Externally verified Net Promoter Score compared to the industry average of 32
· 66 Consecutive quarters that our NPS score has exceeded 90
Don’t Take Our Word for It. Check out Some Recent Testimonials:
Vendor-neutral recommendations that saves you money
“Gregg Communications worked with us to propose exactly what we needed rather than what would necessarily bring them the biggest payoff!”
—Pierre Gregoire, Library Director, Frankfort Public Library District
Our expert solution’s research saves you time
“Gregg Communications was a key contributor in assisting us in finding the right product and the right organization that not only met, but also exceeded our needs and expectations.”
—Jay Carino, Vice President of Member Services, Association of Nutrition & Foodservice Professionals
We stay with the project
“Gregg Communications not only was an integral part of researching and guiding us through the phone project, but they also stayed with us through the actual day of transition to the new platform. They were essential to our smooth transition; we couldn’t have done it without them!”
—Ivie Cohn, Firm Administrator, Chicago Law Partners
Phone systems with predictable costs
“Gregg was able to provide several options for us to choose when evaluating a new system and only recommended the best of breed of manufacturers, which allowed us to select the right Cloud phone system for all of our business needs.”
—Jason Bunger, System Administrator/Telecom, Seko Logistics
A Communications Consultant Who Has Your Back
When it comes to telecommunications solutions, Gregg Communications is the best trusted advisor in the Chicago area, saving you time and money, while offering consistent support in delivering the best solution for your business. We are there to assist you in making the move – no matter what technology solutions you want to implement, we’ll provide accurate costs and guide you through the process every step of the way. Get in touch with our team today to get the full Gregg Communications’ experience. We can’t wait to hear from you.