customer satisfaction is our obsession

Gregg Services Overview

World-class customer satisfaction is not just our #1 goal. It's an obsession. We rigorously monitor, measure and constantly improve at all levels on a daily basis. Driven by our e3 mantra, our clients, co-workers and suppliers will experience excellence from experts in every interaction. Everyone at Gregg is fully committed to go above and beyond to meet your needs — whether you're considering, implementing, or adding capabilities to a system.

Our Mission: e3

Our customers, coworkers and suppliers will experience excellence from experts on every interaction.

We’re with you every step of the way

Our wide range of services — from network assessment, to project management, system implementation, training and ongoing support — ensures that your Gregg Communications system exceeds your expectations. To understand our commitment to you in the future, it's essential to have a good understanding of our past. Gregg Communications began in 1967, and since then, we have represented 15 different manufacturers. Our average manufacturer/dealer relationship has lasted more than 15 years. That's how Gregg delivers the long-term stability of our company, along with close supplier relationships, and extends that to the relationship with all of our clients.

 

Service for all time

Why choose Gregg:

  • Devoted to telephone call processing since 1967
  • Thousands of telephone system installations, including over 800 call centers
  • An acknowledged reputation for excellent support before, during and after the sale
  • Multiple manufacturing resources, resulting in our ability to offer creative and unique telephone system product solutions

There is a very appropriate example of how well Gregg supports its customers with one of our oldest suppliers. We installed 70 of their ACD systems during 1986 and 1987 that were still in operation in 2003, 17 years later. The manufacturer discontinued production and support of these products in 1990. Thus, for over 20 years, Gregg was able to support these systems with no manufacturer assistance or manufacturer provided parts.

The time frame in this example is not out of the ordinary for the length of time that some of our customers will continue to benefit from the systems they purchase from us. Because of the quality of the products we have supplied, and due to Gregg’s commitment to exceptional support of those products, the time frame that Gregg has supported its products typically exceeds the point in time at which the manufacturers discontinue support.

If you are looking for products or services not listed on our site, please ask. We'll let you know if we're aware of any good companies in other industries as well.

 

Great results from great collaboration

We have been able to do an excellent job in this area because of the quality of our people. Gregg has attracted and retained highly dedicated and talented people to supply and support products to our clients. The average salesperson has been with Gregg over 18 years, and the tenure of our support personnel is over 12 years. Therefore, the experience and expertise is already resident within our company when dealing with almost all support issues. We rarely require support from the manufacturer. In fact, over the years, several manufacturers have come to us and/or referred other Dealers to us for help in solving problems!    

 

How can I get started?

Contact us today, and we’ll be happy to schedule an appointment with you to discuss your particular business needs.

We love the service and value we receive at Gregg Communication, plain and simple.
— Dani Nichols, Vice President at NAPCO, Ltd.