meet the leaders of gregg
Tom Rickert – CEO
I have been the CEO since January 1, 2005, after having started my career with Gregg Communications as an Account Executive in 1975. I am very focused on external and internal levels of customer satisfaction. As our vision states, "Our clients, coworkers and suppliers will experience excellence from experts on every interaction."
As a result, I am proud to say that Gregg has just achieved its 49th consecutive quarter of providing "world-class" customer satisfaction according to independent third party surveys and the globally recognized Net Promoter Score (NPS) index. I am fortunate to lead a very talented group of professionals who help our business clients learn about, use, embrace, afford and maintain the technology for cloud and premise-based VoIP telephone systems.
Outside of work, I enjoy travelling, reading and spending time with my family (wife, Joan, who is a K-3 Physical Education teacher at Madison School in Hinsdale, daughter Emily, who is an attorney for Swanson Martin and Bell in Chicago, son Steve, who is an Account Executive at Gregg Communications, son, TJ, who is an analyst at Aon Corporation, and son-in-law, Tom Fitzgerald, who is with the Chicago Cubs).
Over the past 25 years, I have had the privilege of coaching football and basketball at St. Peter and Paul School and baseball for the Naperville Little League. Currently, I am a big college basketball fan and cherish the time we spend with our family at our beach house in Michigan City.
Dave LeTourneau – CIO
I joined Gregg Communications as an Account Executive in 1982. Over the years, it has been amazing to experience the advances in communications technology. My focus has been with contact centers and specialized application solutions, and I am passionate about customer satisfaction. I enjoy brainstorming and “rolling up my sleeves” with our clients and prospects to ensure they maximize the benefits our solutions offer their operations.
I very much enjoy spending time with my lovely wife of 35 years and our 4 wonderful children and our first grandchild, Landon, who we view as our “miracle baby”. Landon was born at 25 weeks and weighed just 1 lb 9 oz. As amazing as the advances in communications technology have been over the last 35 years, the advances in the medical field have been even greater! For that, we are extremely thankful! Basketball has also been a very big part of my life, having played at Eastern Illinois University and having coached Youth Basketball in Batavia for 20 years and running.
Karen Drinkard – COO
2002 marked the beginning of my tenure with Gregg Communications. While I came on board as the CFO, I continued to branch out into other areas of the organization and took on the role of COO in 2011. My areas of responsibility now include finance, technical support, client services and administration. For all of you Operations folks out there you know that means wearing a lot of hats! My teams continuously strive to deliver an exceptional client experience, and GCS’ NPS score reflects those efforts. I’m a grad of Northern Illinois University with a BS in Marketing (go Huskies!), and subsequently attained CPA status.
My finest accomplishment away from the office has been raising three extraordinary kids – Kelly, Colin, and Danny – all grown, and out beginning lives and careers of their own. Being an avid dog lover, I’m also “mom” to two Golden Retrievers, Brady and Scout. I love carrying on the family tradition set by my Mom of volunteering in the community, and have particularly enjoyed my time with the Naperville Central High School Band Board of Directors, the Illinois Wesleyan University Parent Board, and Naperville / Aurora Young Life. A truly great day for me is combining my three favorite things – beach travel, food and being active outdoors!
Wayne Heider – Director of Technology
I was originally introduced to Gregg Communications as a customer while working for Waste Management. Having appreciated the excellent support Gregg provided, I decided to join them as a technician in 1999. I became Manager of Technical Service in 2001 and was named Director of Technology in 2011. My team and I are committed to providing the best possible customer experience to prospects and clients from the initial sales process through implementation and ongoing support.
Gregg Communications is an excellent place to work. Everyone feels like family and we help each other out whether it’s filling in after hours or supporting the first day of operation at a customer site for a new system. I get to meet all the great Gregg customers and build a lasting relationship with them.
My hobbies are riding bikes and fishing. I have many fond memories of teaching my 3 children how to fish. Now, I’m looking forward to teaching these skills to my 4 grandchildren. Yes, that’s right - 4 grandchildren! What a joy it is to see them catch a fish for the first time. My recent trip to Mackinaw Island in Michigan was great. It’s a perfect place to ride bikes and horses as cars are not allowed.