Gregg and Vertical Communications

Vertical Communications is a leading provider of telephone systems and applications to business customers worldwide. With a focus on delivering application-rich, affordable VoIP systems to small and medium businesses, Vertical Communications is an innovator in delivering high-value voice applications that enable businesses to be more productive and dramatically reduce costs. Vertical Communications is strategic partners with LG-Nortel, a world leading provider of telecommunications technology, who is both a shareholder as well a product development and manufacturing partner to Vertical. Vertical is headquartered in Cambridge, MA.

About Vertical Communications — A Long History of Market Leadership and Innovation

The strength of Vertical Communications is the sum of its many parts (Comdial, Vodavi, Artisoft and Vertical Networks are companies that combined in 2004 to form Vertical). These companies have a history of industry leadership and a proud legacy that goes back over 100 years to the beginning of telephony itself. Vertical has a large customer base across North America and in International markets. Gregg Communications has been a Partner in the Vertical Communications family since 1990, when Gregg began selling and supporting Comdial telephone systems, voice mail and call center systems. Gregg Communications has served on the Partner Advisory Council for both Comdial and Vertical.

Proven Products

The unique strengths of the organization and its partnerships enable Vertical Communications to offer a complete range of high-value, industry-leading business communications solutions. Implicit in the total offering is a well-defined migration path that allows customers to cost-effectively adapt and expand their communications infrastructure as they grow. A significant advantage of the Vertical product line is that new platforms, such as the Wave IP 2500 are backwards compatible with an end-user’s existing telephone instruments from Comdial (going as far back as the early 1990s). This enables these users to migrate to the Wave and benefit from the latest technology without having to replace these telephone instruments. This results in a huge savings for these users.

Vertical Wave IP 2500

A single solution for IP telephony, unified communications, call recording, contact center, IVR, networking, remote management, reporting and more. One server to — deploy, manage, administer, and power — means dramatically lower ongoing costs of ownership and support for your enterprise voice infrastructure.

Vertical Wave IP 2500™ is the industry’s first comprehensive IP PBX with the unique all Applications Inside™ one box architecture. 

Included one-box capabilities follow:

• ViewPoint: Intuitive award-winning call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft® Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.
• Visual Voicemail: View and manage your voicemail messages using ViewPoint. Wave Voicemail supports up to 1,000 mailboxes
• Unified Messaging: Lets users manage email and voicemail messages through a single desktop interface such as Microsoft Outlook.
• Presence Management: Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call, conference or forwarding a call to that individual
• Call Recording: Record all calls, calls on demand, or on a customized schedule to confirm customer orders, support compliance efforts and facilitate training and coaching.
• Powerful call recording — built in at no additional cost. The built-in Call Recording capabilities of Wave IP ensure that organizations of all sizes take advantage of this indispensable tool to improve service levels, enforce compliance and improve staff training.
• Auto Attendant: Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator

Wave Global Administrator: Intuitive Web-based management tool enabling easy system setup and administration, including diagnostic and monitoring capabilities.

Wave Client API: Integrate ViewPoint with 3rd party enterprise applications - CRM, billing, hospitality, pharmacy software suites and more. Anything you can do in ViewPoint you can do in your enterprise application by utilizing this comprehensive and easy to use API.

Wave Call Classifier: Automatically profiles and routes calls based on caller data. Highly configurable and customizable, Wave Call Classifier enables a business to dramatically improve customer service with advanced call routing based on real-time lookup of customer data. 

Wave Contact Center & Reporter: Optimized for any business unit that interacts with customers such as technical support, inside sales and customer service. Wave Contact Center agents can be located wherever there is an Internet connection. Agents use the same ViewPoint application. Administrators maximize customer satisfaction and agent performance with enterprise-level contact routing and queuing. Advanced monitoring and reporting on virtually any aspect of contact center operations are included.

Wave Voice Server: A Voice XML IVR platform offering in-bound and outbound dialing capabilities, Wave Voice Server enables you to develop and deploy customer-friendly business-enhancing, self-service applications. As business needs evolve, use Wave Voice Server to create your own library of value-added voice-enabled applications.

WaveNet: Connect and collaborate across all your sites. WaveNet is an innovative peer-to-peer networking solution that enables a business to transparently network all sites and employees over an IP network.

Wave Client API: Utilize Wave's .NET API to extend any Unified Communications or application feature to your business application CRM, billing, service management solutions. Wave IP offers a number or pre-built connectors and integrations to hook into your existing enterprise application infrastructure.

Vertical SBX IP320

Introduced in early 2008, and a winner of a TMC Labs Innovation Award, it simplifies VoIP, providing a compelling business proposition for small business customers looking for an affordable but highly advanced phone system. Offering unsurpassed flexibility in delivering both traditional and IP telephony, SBX IP 320 includes a host of advanced features –desktop integration, softphone, networking over IP, and remote management – all contributing factors to its immediate marketplace success. Vertical’s SBX IP 320 gives single- and multi-location small businesses access to the advantages of a big company PBX including a rich feature set, robust telephony applications, and significant flexibility and cost-savings associated with VoIP. SBX IP 320 includes integrated voicemail/auto attendant, CTI, conferencing, and supports a range of wired and wireless IP phones, soft phones and digital phones in a single system. The system can accommodate up to 32 users and multiple sites, so you enjoy pay-as-you-grow scalability. The Vertical SBX IP 320 was developed in partnership with LG-Nortel, a world leader in telecommunications. With thousands of systems sold worldwide, this communications system has a proven track record.

Vertical Comdial

Products offer small to large size organizations affordable, reliable telephony solutions. The DX-120 system is a key system designed for smaller organizations and provides sophisticated telecommunications features in an affordable, easy-to-use and scalable solution. The FX II and MP5000 systems are converged PBX systems that address the needs of medium-sized organizations that require flexible, scalable and reliable telephony solutions with VoIP capabilities.

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