solutions for all enterprises

Gregg Contact Center/Call Center Solutions

Contact Center/Call Center solutions simplify your customer communications.

Customers expect higher levels of service than ever

In order to deliver the best service, multisite contact centers are now the norm. Built on the highly reliable voice capabilities of our unified communications system, the Contact center/call center solution easily connects internal and external customers to the right agent at the right time.

Improve customer experience and lower your costs

Gregg can help you transform your contact center/call center into a revenue center. We offer flexible call center solutions for all types of enterprises: from smaller, less formal environments to large organizations that require call centers with sophisticated routing and reporting options, multimedia, self-service and outbound campaign capabilities.

Gregg Call Center Installations

Gregg Call Center Installations

Gregg Communications has installed over 800 call center solutions nationally. The expertise we bring to you is unmatched in the industry.

Ready to get started?

Contact us today to see how Gregg can help you with your communication needs.

Having grown over 85 years to one of the nation’s leading florists, we needed a state-of-the-art communications system. ShoreTel improved our handling of customer calls into the Contact Center, gave our distribution center and ten Chicago-area branches uniform station equipment for the varying needs of our users, and added far more features than our previous systems at a lower monthly cost.
— Jim Phillip, Chairman & CIO, Phillip's/1-800-FLORALS