MiVoice Connect

Gregg and Mitel Connect On-Site Systems

ShoreTel is now Mitel


A Communications Solution For Every Department

MiVoice Connect is easy for IT, delivers great financial returns & unifies team communications to improve business performance. MiVoice Connect brings a fundamentally different approach to business communications. We focus on your most important assets—your people and their goals—and remove impediments to free flowing communications so your team can focus on relationships, ideas and growth - not on getting technology to work.

Easy to Manage - MiVoice Connect Director

The Connect Director is a simple management interface that makes it easy for you to manage user permissions, features and billing - saving you time and money.

  • A single, centralized view accessible anywhere via a web browser

  • Streamlined management tasks reduce total cost of ownership

  • Quick and easy to deploy and make moves, adds and changes

  • Proactive maintenance helps ensure consistently high service levels

  • Automatic alerts and built-in reports provide important insight

  • Diagnostics and monitoring adds a visual dashboard, topology map and call quality tools

exception UX.png

Exceptional User Experience

Communicate how you want, with immediacy and ease—the tools appear in the Connect client as you need them. You never need to launch a new app, or new window, or retrieve a complicated code to make things work.

  • Intuitive icons

  • Built-in training videos and tutorials

  • Full-featured client and mobile app

    • Bridge the gap for distributed and remote teams

    • Browser based web client

  • Consistent experience across devices

    • Easy to switch back and forth between devices

  • Flexible phones


Distributed Architecture With No Single Point Of Failure

MiVoice Connect is designed for optimum call quality and reliability, plus it is so easy to deploy that it’s practically plug-and-play. Our end-to-end solution includes phones, trunking, voice switches, IP PBX, mobility router, edge gateway, collaboration applications and the Connect apps for desktop and mobile devices.

  • Modular Architecture                                

  • N+1 Redundancy

  • Voice switching operates Independently of the network

  • 99.999% Reliability


MiVoice Connect Client: Features

The MiVoice Connect Client has a feature set to meet the needs of a wide-range of users.

  • PC & Mac compatibility                                                      

  • 6 availability states with custom call routing

  • Softphone, chat, video and screen share

  • Extension assignment

  • Groups with chat, voicemail and meetings

  • Easy meeting creation plus Outlook integration

  • Event wizard


MiVoice Connect provides integrations to a number of applications and browsers.

  • Mitel Connect for Chrome™ Browser

    • G Suite Integration

    • Bridge to G Suite calendar events

  • Mitel Connect Telephony for Microsoft

    • Telephony within Teams

  • Mitel Connect for Salesforce

    • Click-to-dial

    • Screen pops

    • Call logging and activity records


Contact Center

Transform customer interactions with rich contact center features.

  • Modern multi-channel capabilities

  • Cloud deployment option

  • Integrated UC features

  • Easy queue, agent, and system administration