Gregg and Mitel Connect On-Site Systems
ShoreTel is now Mitel
A Communications Solution For Every Department
MiVoice Connect is easy for IT, delivers great financial returns & unifies team communications to improve business performance. MiVoice Connect brings a fundamentally different approach to business communications. We focus on your most important assets—your people and their goals—and remove impediments to free flowing communications so your team can focus on relationships, ideas and growth - not on getting technology to work.
Easy to Manage - MiVoice Connect Director
The Connect Director is a simple management interface that makes it easy for you to manage user permissions, features and billing - saving you time and money.
A single, centralized view accessible anywhere via a web browser
Streamlined management tasks reduce total cost of ownership
Quick and easy to deploy and make moves, adds and changes
Proactive maintenance helps ensure consistently high service levels
Automatic alerts and built-in reports provide important insight
Diagnostics and monitoring adds a visual dashboard, topology map and call quality tools
Exceptional User Experience
Communicate how you want, with immediacy and ease—the tools appear in the Connect client as you need them. You never need to launch a new app, or new window, or retrieve a complicated code to make things work.
Built-in training videos and tutorials
Full-featured client and mobile app
Bridge the gap for distributed and remote teams
Browser based web client
Consistent experience across devices
Easy to switch back and forth between devices
Distributed Architecture With No Single Point Of Failure
MiVoice Connect is designed for optimum call quality and reliability, plus it is so easy to deploy that it’s practically plug-and-play. Our end-to-end solution includes phones, trunking, voice switches, IP PBX, mobility router, edge gateway, collaboration applications and the Connect apps for desktop and mobile devices.
Voice switching operates Independently of the network
MiVoice Connect Client: Features
The MiVoice Connect Client has a feature set to meet the needs of a wide-range of users.
PC & Mac compatibility
6 availability states with custom call routing
Softphone, chat, video and screen share
Groups with chat, voicemail and meetings
Easy meeting creation plus Outlook integration
MiVoice Connect provides integrations to a number of applications and browsers.
Mitel Connect for Chrome™ Browser
G Suite Integration
Bridge to G Suite calendar events
Mitel Connect Telephony for Microsoft
Telephony within Teams
Mitel Connect for Salesforce
Call logging and activity records
Transform customer interactions with rich contact center features.
Modern multi-channel capabilities
Cloud deployment option
Integrated UC features
Easy queue, agent, and system administration