MiCloud Engage Contact Center
Gregg and Mitel Engage Contact Center
ShoreTel is now Mitel
MiCloud Engage Contact Center is the highly secure, true multi-tenant, and instantly scalable multi-channel Cloud Contact Center as a Service (CCaaS) platform that transforms the way businesses and individuals interact and perceive each other. Designed to enable exceptional customer experiences anywhere anytime - it drastically reduces the complexity and frustration associated with multiple legacy tools and provides better insight into data and performance than ever before possible.
MiCloud Contact Center Engage’s API-first architecture means that it not only supports both out of the box and custom integrations with current third party applications, but also whatever comes next.
Advanced Flow Designer
Global & Remote Workforce Ready
Reduced IT Footprint
A single data pipeline for both real-time and historical reporting across all tenants means a single source of truth making it easy to use the system and understand your data.
Real-Time & Historical Reporting
Simplified Agent Experience
Choose the agent workspace that fits your business. Agents can support simultaneous interactions on a variety of channels through a unified desktop with integrated customer contact management or through an embeddable toolbar to work directly from within the CRM.
Customer Journey Mapping
Less is More
AWS Global Infrastructure & Availability
Deployed on AWS, MiCloud Engage Contact Center offers unparalleled scalability, redundancy, and performance, along with built-in support for global compliance, data privacy and residency requirements. AWS is reliable and secure with high availability and failover capabilities in every region.