MiCloud Connect

Gregg and Mitel Connect Cloud Systems

ShoreTel is now Mitel


A Complete Business Communications Solution In The Cloud

MiCloud Connect is a full-featured communications and collaboration solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. 

The MiCloud Connect All-in-one Solution

By delivering a total solution, users will benefit from a complete communications and collaboration suite so they can interact in ways that they prefer.

  • Flexible Phones

  • Web & Video Conferencing

  • Messaging & Screen Sharing

  • Contact Center

  • Team Collaboration & Workspaces

  • Native Integrations


Mobile-First Approach

MiCloud Connect mobile and web solutions make it easy for you to work from anywhere, from any device.

  • Purpose built for the modern worker

  • Increases remote productivity

  • Complete UC&C solution

  • Flexible phone options

  • Browser-based web client


MiCloud Connect Portal

Within the MiCloud Connect Portal, admins can do a variety of things such as manage their users and groups as well as their phones.

  • User/group management

  • Business intelligence/call activity reports

  • Phone management & registration

  • Billing/usage reports

  • Add-on features

  • Support

Easy to Implement

Get up and running fast and move to the cloud with ease.

  • Simple to provision

  • Practically plug-in-play

  • Flexible support options

  • Implementation & integration partners 

Easy to Bundle

Consolidated bundling streamlines the payment process so customers only have one bill for all of their unified communications, collaboration and contact center needs.

  • Consolidated bundling for telephony, collaboration, contact center and Teamwork

  • Flexible service plans

  • New features released multiple times a month without additional costs

  • Billing within the MiCloud Portal 

Connect Service Plans

MiCloud Connect packaging and pricing is available in three different types of licenses – Essentials, Premier and Elite. Licenses can be mixed and matched to ensure employees have the right features for them. Service levels can be changed on-demand to adapt to evolving business needs.


Flexible Connectivity

Customers want to feel confident that their solution is always running at top performance. To ensure business continuity and put you at ease, Mitel offers a variety of connectivity and backup circuit options so you’re always prepared for the unexpected.

  • Public Internet                                        

  • Mitel T-1

  • Mitel Private MPLS/T-1

  • Mitel Ethernet

  • Mitel Private MPLS Ethernet

  • Direct Internet Access (DIA)

  • Third-Party MPLS Cross Connect



Mitel Teamwork is more than just group messaging. Teamwork provides employees with access to virtual workspaces where employees can come together to work closely and communicate effectively all in a secure environment.

  • Create/join private or public workspaces                                  

  • Post messages, replies and @ mentions

  • Share files, images, clickable URL’s and gifs

  • Notification of different activity

  • Quick access to conference and collaboration services