Connect Contact Center
Gregg and Mitel Connect Contact Center
ShoreTel is now Mitel
Connect Contact Center is a full-featured customer engagement suite that helps you enhance customer experiences. Contact Center provides inbound and outbound solutions via cloud, onsite and hybrid deployments. It integrates standalone contact center functions, including automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), outbound campaigns and multimedia routing into a single, centrally-managed, highly available solution.
Easy to Manage
Spend time managing your business and customers, not your contact center technology.
Next-gen agent interface
Manage multiple interactions
IVR and call flow in real time
Leverage Connect Contact Center’s inbound, outbound and blended routing capabilities per your business requirements.
Calls, chat messages, emails and faxes can be routed
Web callbacks available
Work from anywhere via mobile app
Business Process Integrations
When your contact center database and features are integrated with your CRM or other business process applications, you’ll know more than simply who is calling. Integrations available for:
Review the data across your contact center with native reporting capabilities.
Scheduled delivery options
Analyze customer activity
The architecture provides enterprise grade reliability, redundancy and security built into the solution.