Connect Contact

Connect Contact Center

Gregg and Mitel Connect Contact Center

ShoreTel is now Mitel

Connect Contact Center is a full-featured customer engagement suite that helps you enhance customer experiences. Contact Center provides inbound and outbound solutions via cloud, onsite and hybrid deployments. It integrates standalone contact center functions, including automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), outbound campaigns and multimedia routing into a single, centrally-managed, highly available solution. 
 

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Easy to Manage

Spend time managing your business and customers, not your contact center technology.

  • Browser-based management        

  • Next-gen agent interface

  • Manage multiple interactions

  • IVR and call flow in real time

Multimedia Routing

Leverage Connect Contact Center’s inbound, outbound and blended routing capabilities per your business requirements.

  • Calls, chat messages, emails and faxes can be routed

  • Web callbacks available

  • Work from anywhere via mobile app

Business Process Integrations

When your contact center database and features are integrated with your CRM or other business process applications, you’ll know more than simply who is calling. Integrations available for:

  • Salesforce                                                 

  • MS Dynamics

  • NetSuite

  • Others

Historical Reporting

Review the data across your contact center with native reporting capabilities.

  • Flexible reports

  • Scheduled delivery options

  • Analyze customer activity

  • Performance monitoring

High Availability

The architecture provides enterprise grade reliability, redundancy and security built into the solution.