Don Joos, the CEO of ShoreTel, announced today that Gregg Communications Systems, Inc. has again achieved "World-Class" customer satisfaction status. Per Mr. Joos, "Gregg Communications' score exceeds what is considered a world-class level of professionalism and customer care in the industry. Gregg's consistent performance in delivering an exceptional all-around customer experience is a tribute to its dedication to customers. It is Partners, like Gregg, that insure customers are not only satisfied, but delighted with ShoreTel products and services."
This is the seventh (7th) consecutive year that Gregg Communications has earned the "World-Class" customer satisfaction distinction. Scores for this achievement are based upon surveys conducted by an independent third party and are based upon the well-known and highly regarded Net Promoter Score (NPS) Index that is used as a customer service benchmark by the most highly regarded, customer centric, companies across many industries.
Tom Rickert, CEO of Gregg Communications gratefully stated, "Earning this distinction for the 7th consecutive year is a tremendous honor, and a testament to the commitment and dedication of our entire staff to provide the best possible customer experience for our clients. We look forward to continuing with our quest to make each and every interaction with our client base fulfill our vision of e3 - experience excellence from experts."
Gregg Communications is one of the nation's premier suppliers of premise based and hosted VoIP business telephone systems with offices in Chicago and Lombard, IL. Gregg has been recognized for the quality of the experience and expertise it provides to its clients from the consultative sales process, through the implementation, training and on-going support of its products.