Gregg Training
Gregg has been working closely with its clients to develop end user training since 1967.
Gregg's clients benefit from Gregg's experience and expertise, from the design and programming of each system, to the training program that is developed specifically for each installation. This makes Gregg’s training much more meaningful for senior executives, managers, telephone users and system administrative personnel.
Gregg recognizes that training is essential to allow customers to receive the full benefits that the system has to offer. Therefore, Gregg will develop a complete training program to ensure that personnel are fully trained on customer-specific features of the system.
Gregg’s training program is structured to compare what was in place before, with what the end users are now getting. This allows the end users to have an appreciation of the additional benefits they now will enjoy.
Gregg further assists with the training process by conducting extensive training sessions on the customer site immediately prior to cutover. For telephone users, these sessions normally last about one and one-quarter hours each and are structured so that the employees being trained utilize the actual telephone instrument that will be installed at their desk (not just one that will look like their phone). In these sessions, the users also are instructed in the operation of the voice mail system, and in many cases, by the end of the training session, users will already have set up their voice mail boxes, or will be capable of doing that easily, following the excellent tutorial on the voice mail system.
Contact center/call center supervisors are provided with the additional training covering call flow design and programming, agent and skill set programming, agent monitoring and coaching, and real time display and historical reporting capabilities.
System administrators are given instruction on system programming and troubleshooting techniques.
Gregg also prepares detailed, customer-specific training materials tailored for each installation.
Ready to get started?
Contact us today to see how Gregg can help you with your communication needs.
