Gregg in the News

ShoreTel Again Rated Highest in Customer Satisfaction

Posted Mon, 26 Sep 2011
ShoreTel is proud to share the results of a customer satisfaction study performed by the Eastern Management Group, a leading independent research firm. In August they published their findings gathered from over 8,000 IT professionals from over 1,000 companies with between 10-20,000 employees in the US and Canada.
We are pleased to report that ShoreTel earned the highest ratings as indicated by our customers, placing us above all other vendors including Avaya, Cisco, Mitel, and others.

Key Points

1) Eastern Management Group is a leading independent research firm. We do not pay them to conduct the survey, nor do we provide customers for them to interview or pay them for the results.

2) ShoreTel earned the highest ratings in customer satisfaction including key measures such as customer service, installation, management tools, technology, value and overall rating.

3) These results can be shared with your prospective customers immediately - we've included the slide in our corporate presentation as noted below.

Gregg Communications was the recipient of several ShoreTel partner awards at the annual international conference, including:

1) Major Account Program "Deal of the Year" for North America for our work with Groupon

2) Gregg ranks in the top 1% of all ShoreTel partners in ShoreTel's Circle of Excellence, which is a combination of volume purchases and customer satisfaction

3) Gregg achieved the #8 ranking in the world for customer satisfaction with a 99.9% rating

Gregg announces new ShoreTel IP Telephony customer Anderson Rasor & Partners LLP. Anderson Rasor & Partners LLP is a Chicagoland defense trial firm with a tradition of success and excellence.