Gregg and Call Copy

Innovations in call recording and contact center solutions.

CallCopy, Inc., headquartered in Columbus, Ohio, has established itself as a leading provider of innovative call recording and contact center solutions though its commitment to the highest standards of customer and employee satisfaction. CallCopy empowers organizations worldwide to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.

Feature	Benefit
Support for VoIP, TDM and Blended Call Recording	Your contact center won't outgrow CallCopy, which will scale with your needs and can assist in the transition from TDM to VoIP.
Priority-based Scheduling	Ensures high priority calls are not missed. Customize call recording schedules based on user-definable variables and priority rankings.
Priority-based Archiving	Customizable rules allow you to define which call recordings are stored short-term and which are archived indefinitely.
Synchronized Screen Capture	Improve call handling times, cusomter satisfaction and first call resolution by indefintifying workflow issues.
PCI Compliance for Call Recording	CallCopy's security module helps maintan compliance with the Payment Card Industry (PCI) Data Security Standard (DSS).
Highly Scalable Call REcording Platform	Your contact center won't outgrow CallCopy, which will scale with your needs and can assist in the transition from TDM to VoIP.
CTI Integration	Leverage your existing infrastructure with seamless integration with most popular systems including Avaya, Cisco, Nortel, Siemens, Aspect, Alcatel, ShoreTel, NEC and many more.
Advanced Search	Quickly locate and play back call recordings through simple-to-use query tool.
Blocking & Filtering	Block call recording on specific call profiles, such as outbound calls to states with two-party recording laws. Custom recording rules can be based on call direction, ANI, DNIS, VDN and more.
Clean Installation	This reliable solution is easy to install and maintain.

Call Recording Key Features

Call Recording Modes cc: Voice can be customized to meet your specific recording needs. CallCopy's team will work with you to deliver a call recording solution tailored to your environment, taking into account your existing phone system and business requirements.

100% Call Recording If you are looking for call recording for 100 percent of your phone traffic, cc: Voice is a reliable solution for your call logging needs.

Random / Scheduled Call Recording cc: Voice broke new ground in the industry by offering priority-based call recording schedules. Using this powerful feature, call recording schedules can be defined based on business rules, using multiple criteria on each schedule. With the ability to record up to 100 percent of the calls for each set of rules, cc: Voice is extremely flexible.

On-Demand Call Recording You may have situations where you do not need to record an entire call. cc: On-Demand, available with every installation, was designed for these moments. On-demand recording can be customized to support: