Don Joos, the CEO of ShoreTel, announced today that Gregg Communications Systems, Inc. has again achieved "World-Class" customer satisfaction status. Per Mr. Joos, "Gregg Communications' score exceeds what is considered a world-class level of professionalism and customer care in the industry. Gregg's consistent performance in delivering an exceptional all-around customer experience is a tribute to its dedication to customers. It is Partners, like Gregg, that insure customers are not only satisfied, but delighted with ShoreTel products and services."
This is the thirty second (32nd) consecutive quarter that Gregg Communications has earned the "World-Class" customer satisfaction distinction. Scores for this achievement are based upon surveys conducted by an independent third party and are based upon the well-known and highly regarded Net Promoter Score (NPS) Index that is used as a customer service benchmark by the most highly regarded, customer centric, companies across many industries.
Per Tom Rickert, CEO of Gregg Communications, "I am elated to receive this award, putting Gregg Communications in the top 1% of Partners world-wide for customer satisfaction. Our team is well focused on taking care of our customers. I am humbled by this recognition and by the numerous positive comments made in the surveys by our valued client base about the quality of support that we provide.”
Gregg Communications is one of the nation's premier suppliers of premise based and hosted VoIP business telephone systems with offices in Chicago and Lombard, IL. Gregg has been recognized for the quality of the experience and expertise it provides to its clients from the consultative sales process, through the implementation, training and on-going support of its products.