It’s easy to choose which cafe to go grab coffee, and which office supplies vendor to restock printer cartridges, or even which company to purchase new computers. But, when you’re a company looking to install phone systems or call centers, where do you go? How do you choose what company would be right for you to bring your business?
That’s where the Net Promoter Score® comes in. Consider it like a Yelp for businesses. It’s a useful way for customers to state their overall satisfaction.
Gregg Communications, a Chicago-based telecommunications company that has been serving customers in an extensive range of industries for 50 years, has a Net Promoter Score® of 92. This kind of score is not only difficult to achieve, but also to maintain—and Gregg has done so for the last 12 years, placing the company in the top 1% of partners world-wide for customer satisfaction.
When looking for additional resources, it’s important to look to fellow customers and peers for recommendations on which company to choose. For businesses looking to implement VoIP telephone systems, call centers or the many other services Gregg provides, well, the choice is easy.
"Gregg Communications' score exceeds what is considered a world-class level of professionalism and customer care in the industry," Don Joos, CEO of ShoreTel said. “Gregg's consistent performance in delivering an exceptional all-around customer experience is a tribute to its dedication to customers. It is Partners, like Gregg, that ensure customers are not only satisfied, but delighted with ShoreTel products and services."
The Net Promoter Score® is an index ranging from -100 to 100 based on customer surveys that reflect their desire to recommend a company's products and services. It is calculated by a simple, two-question survey that is circulated and distributed.
1. Customers are asked to choose a number on a scale of 1 to 10 of “how likely is it you would recommend this company to a colleague?”
2. Then they are asked “what is the reason for your score”--an open text field where they can submit comments.
It's simple, yet straightforward and highly useful to companies looking for goods and services, especially a complex solution like a phone system. A small amount of time submitting your feedback can go a long way for companies looking to attract new clientele and customers. And it helps companies who are looking for independent feedback before choosing a new solution for their business.
Tom Rickert, CEO of Gregg Communications gratefully stated, "Earning this distinction for the 49th consecutive quarter is a tremendous honor, and a testament to the commitment and dedication of our entire staff to provide the best possible customer experience for our clients. We look forward to continuing with our quest to make each and every interaction with our client base fulfill our vision of e3 - experience excellence from experts."
Gregg Communications is one of the nation's premier suppliers of premise based and hosted VoIP business telephone systems with offices in Chicago and Lombard, IL.
Gregg has been recognized for the quality of the experience and expertise it provides to its clients from the consultative sales process, through the implementation, training and on-going support of its products.
For more information, go to http://greggcomm.com.